Reference

Terms That Cover Your Account on jkt789

Everything that governs how your account works — from how we handle your data to how disputes are raised — is laid out here.

Account Eligibility RulesData & Privacy PolicyDANA, OVO, GoPay Payment TermsDispute Resolution ProcessAccount Closure Rights
jkt789 Terms That Cover Your Account on jkt789
LEGAL CONTACT PATHS

How to Reach Us on Policy Matters

If you have a question about these terms, want to request a data change, or need to raise a formal dispute, our support team handles policy queries directly. You can reach us through live chat, email or the in-account help portal — each channel is staffed for Indonesia accounts. Disputes tied to a DANA, OVO or GoPay transaction should include the transaction reference from your e-wallet app so our team can locate the record quickly.

Live Chat Start a chat session inside your account dashboard. Use this for urgent policy questions or to flag a payment dispute while the transaction is still recent.
Email Support Send policy or data requests to our support email. Include your account ID and, for payment disputes, the reference number from your DANA, OVO or GoPay app.
Account Help Portal Log in and head to the Help section. From there you can submit a formal request — data access, account review or a terms clarification — and track its status.
ACCOUNT PROTECTION DETAIL

How We Handle Your Data and Account Security

We take the handling of your account information seriously. Data we collect — your name, contact details, wallet identifiers for DANA, OVO or GoPay, and your transaction history — is used only to operate your account, process payments and meet any legal obligations that apply in your region. We do not sell personal data to third parties. Here is how the key protection areas work in practice.

Data Retention

We keep account and transaction records for as long as legal obligations require. Once that period ends and your account is closed, personal data is deleted or anonymised from active systems.

Cookie Policy

We use session cookies to keep your login active and functional cookies to remember your preferred wallet — for example, if you last paid with GoPay, the checkout defaults to that. You can clear cookies at any time through your browser settings.

Account Security

Login is protected by OTP verification sent to your registered number. SSL encryption covers all data in transit. If you suspect unauthorised access, use the lock-account option in Settings immediately.

Requesting Changes

To update or correct personal data, submit a request via the Help portal or email support with your account ID. We aim to process verified data-change requests within the timeframe local regulation requires.

Common Questions About Your Legal Rights Here

These are the questions we get most often about account terms, data rights and how disputes are handled. If yours is not here, live chat or email gets you a direct answer from our support team.

These terms apply to anyone who opens or uses a jkt789 account. Access is conditional on local law — you must be in an eligible region where use is permitted before the terms take effect.

Yes. Submit a data access request through the Help portal or via email with your account ID. We will respond within the period required by applicable local regulation.

Transaction records are retained for the duration required by legal or regulatory obligations. After that period, they are removed from active systems. Your e-wallet provider holds its own separate records.

Contact us via live chat or email. Provide the transaction reference from your DANA, OVO or GoPay app. Our team will cross-check against our payment logs and update you on the outcome.

We publish all updates on this page and the updated version becomes active at the time of publication. Continuing to use your account after a change means you have accepted the revised terms.

Submit a deletion request through the Help portal after closing your account. We process deletion once mandatory retention periods under applicable local law have been satisfied.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.